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Privacy Policy of 
Finselect Group

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Disclaimer

This section explains that the content on our website is general in nature and not personal financial advice. The information provided on this website (www.finselectgroup.com.au) is for general informational purposes only and does not constitute financial, investment, legal, or other professional advice. It has been prepared without taking your personal objectives, financial situation, or needs into account.

We recommend you seek independent advice from a qualified professional before making any investment or financial decisions. Any reliance you place on the information on this website is strictly at your own risk.

Privacy Policy

Outlines our commitment to protecting your personal information and handling it in line with privacy laws.

At Finselect Group, we are committed to protecting your privacy and safeguarding the personal information you entrust to us. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Who This Policy Covers

Covers who this policy applies to, including all services offered under Finselect Group and our partners.

This Privacy Policy applies to all services offered by Finselect Group, including those offered under our Australian Credit Licence and in association with our partners, such as Finsure Finance and Insurance Pty Ltd (ACL 384704).

Why We Collect Personal Information

Details the reasons we collect and use your personal data to deliver finance-related services and support.


We collect and use your personal information to deliver finance solutions and services that meet your specific needs. This may include:
– Assessing your loan or finance application
– Verifying your identity as required by law
– Responding to queries, feedback, or complaints- Working with external providers on your behalf
– Managing internal operations such as audits, training, or reporting
– Promoting other relevant services or offerings (unless you opt out)
We may also collect information about our business partners, service providers, and staff to effectively
manage our operations.

What Personal Information We Collect

Describes the types of personal information we may collect to provide relevant financial services.
The personal information we may collect includes:

– Name, contact details, and date of birth
– Financial information and employment details
– Residency and visa status
– Documents such as payslips, bank statements, ID documents
– Information about your dependents or family members where relevant
– Health or lifestyle information when arranging personal insurance

How We Collect Information

Explains how we gather your personal data, whether directly from you or through third parties.

We typically collect information directly from you when you:
– Fill in a form (online or in person)
– Provide documents or identification
– Communicate with us via phone, email, or in meetings
We may also collect information from third parties, such as:
– Your accountant, lawyer, or adviser
– Your employer or payroll provider
– Credit reporting agencies or financial institutions
– Publicly available websites and social media platforms
You can choose not to provide certain personal details. However, in some cases, this may limit the services we can offer or prevent us from assisting you altogether.

Cookies and Website Analytics

Provides an overview of the tracking tools we use to improve our website and your browsing experience.

When you visit our website, we may automatically collect certain technical data through tools such as
cookies, log files, and web beacons. These help us:
– Improve website performance and user experience
– Understand how visitors use our website
– Monitor usage trends and resolve technical issues
You can manage or disable cookies via your browser settings, but doing so may affect your experience on our site.

Accessing and Updating Your Information

Tells you how to access or correct your personal information and what to expect during the process.
You can request access to personal information we hold about you. If you find that your details are inaccurate or out-of-date, please contact us so we can update them.

There may be a fee for providing access depending on the nature of the request, and we’ll inform you of any charges beforehand. We aim to respond to all requests within 14 business days.

Who We Share Your Information With

Outlines who we may share your personal information with and in what circumstances.
We may share your personal information with trusted third parties, including:

– Your authorised representatives (e.g. adviser, accountant)
– Credit providers, lenders, or insurers involved in your application- Service providers who support our business operations
– Government or regulatory bodies where required by law
– Technology providers involved in data hosting or analytics
We only share information where necessary and always in accordance with applicable privacy laws.

Overseas Disclosure

Explains when your personal information might be shared with overseas providers and how we protect it.

In some cases, your information may be disclosed to service providers or partners based outside Australia.

Where this occurs, we take all reasonable steps to ensure your information is protected by appropriate safeguards.

Protecting Your Information

Summarises the safeguards we use to keep your personal data secure from unauthorised access or misuse.
We take security seriously and apply a range of physical, electronic, and procedural safeguards to protect your data. This includes:
– Secure networks and encryption protocols
– Restricted access to data
– Staff training and confidentiality agreements
– Secure destruction or de-identification of records no longer required

Marketing and Communications

Covers how we may use your data to send you updates or offers and how to opt out of marketing.
We may use your personal information to share updates about our products or services we think you’ll find useful. You can opt out of marketing communications at any time by contacting us.

Making a Privacy Complaint

Gives guidance on how to lodge a complaint if you’re concerned about how we’ve handled your data.If you have a concern or complaint about how your personal information has been handled, please contact us at:
 
Finselect Group
Suite 6.07, 2/8 Brookhollow Ave, Norwest NSW 2153
Phone: 1300 346 735
Email: info@finselectgroup.com.au
Website: www.finselectgroup.com.au

If you are not satisfied with our response, you can also contact:

Office of the Australian Information Commissioner (OAIC)
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au

Or the Australian Financial Complaints Authority (AFCA):
GPO Box 3, Melbourne VIC 3001
Phone: 1800 931 678
Website: www.afca.org.au

Policy Updates

Informs you that this policy may be updated and encourages you to check our website for changes.

We may update this Privacy Policy from time to time to reflect changes in the law or our operations. The most current version will always be available on our website.